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The Department of Housing [DOH] has procured the services of to provide the State of Connecticut with an 800 call center and a web-based housing locator system called The goal is to provide a comprehensive list of government-subsidized and privately owned affordable housing. This can save local jurisdictions money and time through the use of an existing housing locator system versus developing a separate system for each community.


DOH is funding the initial design, development and implementation costs of the call center and the housing locator system. Other sponsors, along with DOH, may fund the continued development and maintenance of At this time, initial design and development only includes maintaining the listings of governmentally assisted rental housing in Connecticut.
For local cities and towns that decide that the call center and locator system is an opportunity to provide additional rental resources for residents, there are two ways this can happen as summarized below.

Local Options for Involvement

A local jurisdiction would proceed with its normal procurement process to solicit services for a housing locator system. If is selected, the local jurisdiction could do one of the following:
  • Provide registration access through the website. The database would still include everything listed for Connecticut, but the base of local rental units could be expanded beyond just currently listed governmentally assisted properties. If a local jurisdiction uses, the arrangement would require the local jurisdiction to agree to abide by terms specified by DOH for the use of the website.
  • Develop a local website and use the housing locator database. As above, the database would still include everything listed for Connecticut, but the base of local rental units could be expanded. Note that website development would be an additional cost.

What is currently provided on provides the following services and features under the contract:
  • Develop, host, and maintain the website
  • Provide users with access to one statewide database that includes all registered units regardless of the port of entry
  • Provide method by which property owners can self-register
  • Addition of locality specific information to the search screen
  • Contact property owners to get properties registered and vacancy information updated
  • Registration and search capability available online 24/7, by phone, fax, and mail
  • Call center support for tenants and owners 9:00 am - 8:00 pm EST
  • Bi-lingual services online and through a toll free call center
  • Customer Service Representatives that contact property owners every 14-days for updates and respond to inquiries from tenants and owners
  • Basic and advanced search in English and Spanish
  • Detailed accessible housing search
  • External map links
  • Helpful tools provided such as basic budgeting "how-to" and rental checklist
  • Interactive map search that allows direct location searches
  • Direct links to tenant resources
  • Continued support for site development, public launch, maintenance and state wide marketing
  • Interactive tracking system for identifying supply and demand of housing and detailed search statistics
  • Site Section 508 and AAA compliant

Department of Housing

DOH provides the following:
  • Access to registration through
  • Statewide marketing of the website
  • Maintain the contract
  • Update the website to enhance features and information
  • Provide link within the website for the public to make suggestions and offer comments
  • Inform financial partners of any major changes to the website
  • Offer participation on the housing locator advisory group
  • Include link and logo of financial partner on housing locator homepage
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